Welcome to ColomboCart! By using our website (www.colombocart.com) and related services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our platform.
1. General
ColomboCart is an online marketplace that connects customers with a wide range of sellers offering products including gifts, cakes, electronics, clothing, lifestyle products, and more. By accessing or using our platform, you agree to these Terms and our Privacy Policy.
2. Eligibility
To use ColomboCart, you must be at least 18 years old or under the supervision of a parent or legal guardian. Users must provide accurate, current, and complete information during registration and are responsible for maintaining the confidentiality of their account credentials.
3. Orders and Payments
- All orders placed through ColomboCart are subject to acceptance and availability.
- We reserve the right to refuse or cancel any order for reasons including stock availability, errors in pricing, or suspected fraud.
- Payments must be made using our secure payment gateway or Cash on Delivery (COD) where applicable.
4. Delivery
- We offer island-wide delivery across Sri Lanka.
- Estimated delivery times may vary depending on location, seller availability, and product type (e.g., fresh cakes may require special delivery terms).
- Delays caused by external factors such as weather, strikes, or courier issues are beyond our control.
5. Returns and Refunds
Return and refund policies may vary depending on the seller and product category.
- Perishable goods such as cakes or food items are non-returnable unless they arrive damaged or incorrect.
- Customers must report any issues within 24 hours of delivery by contacting our support team.
- ColomboCart reserves the right to assess each refund or return request on a case-by-case basis.
6. Vendor Responsibilities
- Vendors must ensure that products listed are accurately described, priced, and available for dispatch.
- Vendors are responsible for the quality, safety, and legality of the items they sell.
- Any violation may lead to suspension or removal from the platform.
7. Intellectual Property
All content on ColomboCart, including logos, product descriptions, images, and designs, is the property of ColomboCart or its vendors and is protected by intellectual property laws. Unauthorized use or reproduction is strictly prohibited.
8. Limitation of Liability
ColomboCart is not liable for:
- Any indirect, incidental, or consequential damages resulting from the use of our services.
- Delays, losses, or issues caused by third-party service providers (e.g., courier services).
- Disputes between buyers and sellers, although we may assist in resolving them.
9. Modifications
ColomboCart reserves the right to modify these Terms at any time. Changes will be posted on this page, and continued use of the platform implies acceptance of the updated Terms.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
📧 info@colombocart.com
📞 +94 78 526 9620