Delivery Terms
At ColomboCart, we strive to deliver your orders quickly, safely, and reliably across Sri Lanka. Please read our delivery terms carefully before placing your order.
1. Delivery Coverage
We deliver to all areas across Sri Lanka, including major cities and rural towns. Delivery availability may vary depending on the product type and vendor location.
2. Delivery Timeframes
- Standard Delivery: 2–5 working days (island-wide)
- Same-Day or Next-Day Delivery: Available only for selected products and within Colombo & suburbs, based on product availability and cut-off time
- Pre-order or Custom Items: Delivery timelines will be clearly mentioned on the product page (e.g., customized cakes or handmade gifts)
3. Delivery Charges
- Delivery charges vary based on product type, seller location, and delivery address.
- Exact delivery fee will be calculated and shown at checkout before payment.
- Free delivery may apply for selected products or during special promotions.
4. Order Processing
- Orders are processed between 9:00 AM – 5:00 PM, Monday to Saturday.
- Orders placed after cut-off hours or on Sundays/public holidays will be processed the next working day.
5. Delivery Partner & Tracking
- We work with reliable courier partners and delivery agents to ensure timely service.
- Tracking details or status updates will be sent via SMS or email when available.
- For any urgent tracking inquiries, you can contact our support team directly.
6. Failed Deliveries
- If a delivery fails due to incorrect address, recipient not available, or lack of response, we will attempt to contact the customer for re-delivery.
- Re-delivery charges may apply in such cases.
7. Special Delivery Instructions
- You can provide any special instructions during checkout (e.g., delivery time preferences, gift notes).
- We’ll do our best to accommodate them based on feasibility.
8. Delivery for Perishable Items (e.g., Cakes)
- Perishable items are usually delivered within a specific time window on the same day or next day.
- These items must be received promptly. We are not responsible for delays caused by unavailability at the de